Return policies

Claims and return requests are handled through the Contact section of the main menu (Instagram, email, or form). Once the request is received, we will evaluate the case and contact you as soon as possible.

 

CLAIMS:

Claims will not be accepted for:

• ❌ Incorrect placement of adhesives.
• ❌ Incorrect model choice by the customer.

Claims will only be accepted if the product:

• ✅ Has manufacturing defects.
• ✅ Does not match the product description.

If the claim is accepted, the following will be offered:

• 💲 Refund of the product amount.
• 🔄️ Replacement with another item of equivalent characteristics.

Requirements:

• Web purchases: it is mandatory to attach the order code (Example: VIN0000).
• Purchases in physical stores (third parties): the claim must be processed directly with the store.

 

RETURNS:

To process a return or replacement, the product must be returned complete and with all its parts.

 

SHIPPING COSTS:

When the reason is attributable to the customer:

• I don't like the color.
• Model error.
• Any other customer error.

➡️ Shipping costs will not be refunded, and the costs of new shipments must be paid.

⚠️ We do not accept returns on all our products. The products on our website are a combination of the sizes and colors we have available; we do not keep stock. We manufacture products once an order is placed, so our products are customized for each customer. However, there are main products for which we do offer a return service. If you want to know if a product is returnable, you can ask us before making a purchase through the "Contact" page. You will receive a response in less than 48 hours.

When the reason is attributable to Vinetic:

• The received product does not match the order.
• The product is not compatible despite being indicated otherwise in the description.
• Any other error by the Vinetic team.

➡️ Shipping costs will be covered by Vinetic. In case of replacement, Vinetic will cover both the shipping of the new product and the return.