Return policies

Claims and return requests are handled through the Contact section of the main menu (Instagram, email, or form). Once the request has been received, we will assess the case and contact you as soon as possible.

 

CLAIMS:

Claims will not be accepted for:

  • ❌ Incorrect application of decals.
  • ❌ Incorrect model selection by the customer.

Claims will only be accepted if the product:

  • ✅ Has manufacturing defects.
  • ✅ Does not match the product description.

If the claim is accepted, we will offer:

  • 💲 A refund of the product price.
  • 🔄️ Replacement with another item featuring equivalent characteristics.

Requirements:

  • Web purchases: it is mandatory to include the order code (Example: VIN0000).
  • Purchases from physical stores (third parties): the claim must be processed directly with the store.

 

RETURNS:

To process a return or replacement, the product must be returned complete and with all its parts.

 

SHIPPING COSTS:

When the reason is attributable to the customer:

  • I do not like the color.
  • Wrong model.
  • Any other error by the customer.

➡️ Shipping costs will not be refunded, and the return shipping costs must be paid (costs of the new return shipment).

⚠️ We do not accept returns for all our products. The products on our website are a combination of the sizes we have and the colors available to us; we do not keep stock. We manufacture the products once the order has been placed, so our products are personalized for each customer. However, there are certain main products for which we do offer a return service. If you would like to know whether a product can be returned, you can ask us before making your purchase through the "Contact" page. You will receive a response within 48 hours.

When the reason is attributable to Vinetic:

  • The product received does not match the order.
  • The product is not compatible despite the description stating otherwise.
  • Any other error by the Vinetic team.

➡️ Shipping costs will be covered by Vinetic. In the event of a replacement, Vinetic will cover both shipping the new product and the return.